Please arrive for your spa appointment 10 minutes prior to your scheduled starting time. This allows you the time for a relaxed and unrushed experience. If late arrival is inevitable, your service(s) will be shortened in order to keep on schedule.
No full or partial refunds will be given. Note also if it looks like you are going to run late please call the office and let us know.
Late arrivals will not receive extension of scheduled appointment/s. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.
The original service fee will be charged.
NO SHOW POLICY
Clients who fail to show for their massage/spa appointments will be charged in full with card on file, full or partial refunds will not be given. It is important that our therapist are compensated for reserved time slots.
CHANGES TO BOOKINGS
You can manage your booking from your account or in email we ask that changes are made 24 hours in advance.